Customer Excellence
Outsourced Customer Service & Proactive Customer Care
We act as your dedicated customer support operator, managing 1-to-1 assistance and proactive case follow-up to resolve inquiries and close the loop.
- Dedicated customer care and case management
- Proactive follow-up for incomplete actions
- 1-to-1 assistance to resolve specific issues
We manage support-related interactions with a focus on case resolution and customer satisfaction.
What We Offer
Our Services
Common Consulting Group is a third-party customer service operator. We help organizations manage direct, one-to-one support interactions—from responding to initial inquiries to performing proactive follow-ups on stalled customer processes. We handle the operational work of caring for your customers so you can focus on your core business.
Customer Support Outsourcing
Structured assistance for ongoing customer inquiries, delivered with professional care and a focus on resolution.
Proactive Case Follow-up
We notice when a customer needs help—such as a stalled signup or an abandoned process—and our team reaches out 1-to-1 to offer support.
Assistance & Problem Solving
We provide direct help to resolve specific customer friction points, ensuring every case is closed successfully.
Our Process
How We Support Your Clients
Detect Support Needs
We identify instances where a customer requires assistance or has an unresolved case.
Targeted 1-to-1 Reach Out
Our operators contact the customer directly to provide the specific help or information they need.
Resolve & Close the Loop
We guide the customer to a successful outcome, ensuring their inquiry or process is fully completed.
Professional Standards
Professional Care Operations
Our operations are strictly limited to 1-to-1 customer support and proactive care. We do not provide marketing, outreach, or broadcast services. Every interaction is human-managed and triggered by a specific customer need or service milestone.
- Explicit focus on support and assistance
- Individualized case management
- Respect for customer time and relevance
- Privacy-first data handling for support tickets
Questions & Answers
Frequently Asked Questions
Do you offer marketing or communications services?
No. We are an outsourced customer service provider. We focus exclusively on 1-to-1 support, case resolution, and proactive care for your existing customers.
How does your proactive care work?
If we see a customer began a process but didn't complete it, or if they have an open support need, our team follows up directly to offer assistance and help them finish the task.
Is this automated outreach?
No. This is an operational service run by people. We use messaging tools to provide support, but every interaction is a 1-to-1 customer service effort aimed at resolving a specific case.
What is a typical use case for Common Consulting Group?
Example: A customer starts an application but stops midway. We reach out to ask if they had trouble and provide the support necessary to complete it.
How do you handle data?
We follow strict privacy and data minimization principles, treating your customer information with the same care as a traditional support desk.
Get In Touch
Contact Us
Learn how our customer care team can support your operations.
Terms of Service
Last updated: January 22, 20261. Introduction
2. Services Overview
3. Support-Related Communications
When you provide a phone number or contact us for assistance, you agree to receive support-related messages from Common Consulting Group. These interactions are strictly for case resolution, updates, and assistance.
- Message & Data Rates: Message and data rates may apply for support interactions sent to you and from you.
- Frequency: Support frequency varies based on the status of your inquiry or the complexity of the support case.
- Opt-Out: You can terminate support-related messaging at any time by texting "STOP" to the number providing the assistance. We will send a confirmation that the support thread for that case has been closed.
- Help: For direct assistance with our support process, reply "HELP" or email support@hdclientservices.us.
4. Prohibited Use
5. Case Management & Consent
6. Respectful Interaction
7. Data & Privacy
8. Disclaimers
9. Limitation of Liability
10. Changes to These Terms
11. Contact
Privacy Policy
Last updated: January 22, 20261. Overview
2. Information We Handle
In our role as providing outsourced customer support, we may handle information you provide directly, such as name, email address, phone number, and the specific details of your support inquiry or care case.
We also collect limited technical data (e.g., browser type, site activity) for the purpose of ensuring our support portal remains reliable and secure.
3. How Information is Used
We use information exclusively to:
- Provide 1-to-1 customer support and assistance
- Conduct proactive case follow-ups to resolve user issues
- Maintain historical records of support interactions for quality assurance
- Ensure the security and reliability of our care operations