Terms of Service

Last updated: July 6, 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the website and customer care operations provided by Common Consulting ("we," "us," or "our"). Common Consulting is an outsourced provider of Customer Service and Proactive Customer Care. By using our website or engaging our Services, you agree to these Terms.

2. Services Overview

Common Consulting operates as a third-party customer support team. Our services include managing support inquiries, performing proactive case follow-ups, and providing 1-to-1 assistance to help customers resolve specific service issues or complete pending actions. We use various communication tools purely as a medium to deliver customer care.

3. SMS Communications Program

When you provide a phone number and opt in through our contact form, you agree to receive SMS messages from Common Consulting under the following terms:

  1. This campaign sends out non marketing SMS related to: case updates, follow-ups, and customer support communications. Additionally, you can opt in to marketing/promotional related SMS that include offers and ongoing discounts. Both checkboxes are optional and you can opt in to only one if preferred.
  2. You can cancel the SMS service at any time. Simply text "STOP" to the short code. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
  3. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to support@commonconsulting.online or +1 561 517 1599.
  4. Carriers are not liable for delayed or undelivered messages.
  5. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
  6. For privacy-related inquiries, please refer to our privacy policy: https://commonconsulting.online/privacy.

4. Prohibited Use

You may not use our support channels for marketing, mass communication, or any activity that violates applicable laws or carrier requirements. We do not participate in, or allow, the use of our care operations for unsolicited outreach or promotional campaigns.

5. Case Management & Consent

We operate on a consent-based support model. We only act upon cases where a customer has an existing relationship or has indicated a need for assistance. We maintain records of these interactions to ensure quality of care and historical resolution data.

6. Respectful Interaction

Our operators are trained to provide professional, 1-to-1 assistance. We expect all interactions to be respectful and focused on resolving the support issue at hand.

7. Data & Privacy

Our Privacy Policy details how we handle information related to support inquiries. We treat all customer care data with strict confidentiality. View our Privacy Policy at https://commonconsulting.online.

8. Disclaimers

Our customer care services are provided on an "as is" and "as available" basis. We strive for high resolution rates but do not guarantee specific outcomes for every support case.

9. Limitation of Liability

To the maximum extent permitted by law, Common Consulting will not be liable for any indirect or consequential damages arising from our customer support operations or the use of our website.

10. Changes to These Terms

We may update these Terms to reflect changes in our support processes. Updates will be posted on this page with a revised "Last updated" date.

11. Age Restriction

By using our services and opting into SMS communications, you represent and warrant that you are at least 18 years of age.

12. Contact

For questions regarding our care operations or these Terms, contact our lead support desk at support@commonconsulting.online or call +1 561 517 1599.